FAQs

Because of the unique challenges the climate in the northeast creates, we paint rather than powder coat. We have found through our years of experience that painting is a more reliable method of finishing.

Exterior railings are subject to abuse from everyday use and nicks and scratches are often inevitable. When a powder coated finish is damaged, moisture gets under the finish. This results in peeling and flaking of the finish. This occurs because there is no primer coat to attach the powder coating to the base metal. It is only a hard shell over the metal. If a properly painted surface is nicked, it only rusts the exposed metal, which can be sanded down and touched up. A properly painted product will stand the test of time much better than a powder coated product.

Typically, most of our work is in the greater Pittsburgh area; however we consider our coverage area to be about a 2 hour drive, or a 100 mile radius from the shop address. With today’s technology, electronic communications and digital pictures eliminate some of the questions and sometimes reduce the number of on-site visits necessary to complete a project. Most projects only involve 2 to 3 initial visits and the final visit for installation.

You might expect the finish to last approximately ten years, give or take, on an exterior project before you have to consider any significant touch up painting. The finish on interior projects may last significantly longer. Much of the sustainability of this finish is directly related to preparation of the base metal to accept paint, the quality of paint that is used and the environment the project will be exposed to.

It typically takes roughly six weeks to complete a standard project, but much depends on the size and scope of the project. Once an initial evaluation is completed, an estimated installation date is provided to the customer. We have had projects that go for years and projects that can be completed in a day.

Payment schedules are developed based upon the size and specific requirements of the project and take into consideration what work will work best for both parties. For smaller projects, we typically collect 50% down to cover material costs at the start of the job. The balance is then paid upon completion of the job. For larger jobs, we develop a Schedule of Values worksheet that highlights percentages and payment points throughout the job process.